At ArchilPaws, we deeply value the trust you place in us when choosing products for your beloved cat. Our mission is to provide premium scratching posts and feline furniture that combine durability, comfort, and stylish design. While we strive to ensure that every order brings joy to both you and your pet, we also understand that sometimes a product may not be exactly what you expected. That is why we have created a clear and fair refund and returns policy that applies to all of our customers worldwide.

If you wish to return an item, you may do so within 30 days of receiving your package. To qualify for a return, the product must be unused, clean, free from pet hair, odors, or scratches, and carefully packed in its original packaging. Because scratching posts and cat furniture quickly show signs of wear once used, we are unable to accept returns of products that are not in their original condition. We encourage customers to handle items gently before making a final decision to keep or return them.

Once your return arrives at our facility, our quality control team will carefully inspect the item. If everything meets the return requirements, we will notify you by email and issue a refund to your original payment method. Most refunds are processed within 5–10 business days, although international banking systems or payment providers may occasionally cause slight delays. Please note that initial shipping costs are non-refundable, as they cover the service of delivering the product to your address.

For international customers, return shipping costs are the responsibility of the buyer. We strongly recommend using a reliable, trackable shipping service, as ArchilPaws cannot be held liable for returns that are lost in transit. Depending on your country of residence, you may also need to handle customs clearance and provide additional documents when sending goods back. Import duties, VAT, and local taxes charged during the original delivery are non-refundable.

In the rare event that your order arrives damaged, defective, or incomplete, please contact us immediately. We may request photos of the issue to better understand the problem and resolve it quickly. If the defect or damage is confirmed, we will gladly send you a replacement product free of charge or issue a full refund, depending on your preference. Our team always strives to make this process smooth and stress-free.

We also recognize that international shipping can occasionally take longer than expected due to customs inspections or courier delays. If your package is late, please reach out to our support team so we can track it and provide updates. Your peace of mind matters to us, and we want every customer to feel confident that their order is on its way.

To initiate a return or discuss any issue with your order, please contact our support team at info@archilpaws.space and include your order number, photos if applicable, and a short description of the situation. Our support specialists will guide you step by step through the process, ensuring everything is transparent and straightforward.

At ArchilPaws, our goal is to create products that bring comfort, joy, and enrichment to cats while giving their humans the confidence of a reliable shopping experience. Thank you for trusting us with your feline friend’s happiness.